1 Message
4k boxes
New customer and when I went to get boxes at the service center I was told that they don’t have any 4k boxes because they have problems with them. So I have 20 year old technology now. Is this true or did they not want to deal with me?
XfinityDilary
Official Employee
•
1.8K Messages
10 months ago
Hello, @user_q6okbd. Thanks for posting on our community forums. I'm sorry to hear the 4K boxes were not available at the store. Luckily, you've reached the best team for assistance. We can help set up an order for you. Could you please send our team a Direct Message with your name and service address?
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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