1 Message

Tuesday, January 24th, 2023 11:30 PM

4K Box

I am trying to get a 4k box. The local store didn't have any, so I called customer service to get one sent. They sent the wrong one, even after explaining the exact model I was looking for. Any help would be appreciated. 


Official Employee


682 Messages

8 hours ago



I am sorry we sent you the wrong box.I can fix this for you. Could you please send us a direct message with your full name and address? To send us a direct message, please click on the "chat" icon (left of the notification bell), then click on the "notepad/pencil" icon, and lastly choose "Xfinity Support." Thank you. 


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