Jbutler333's profile

Regular Visitor

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7 Messages

Sun, Aug 1, 2021 3:46 AM

4k box

Hello, I am an Xfinity X1 customer and just got a 4K TV. I'd like to swap my current X1 box for one that does 4K. How do I do this? I'm unable to do it at the local store. Thanks!

Responses

Accepted Solution

Official Employee

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189 Messages

1 m ago

Thank you for reaching out to our community forum about getting a new 4K cable box, @Jbutler333! I can definitely have a box shipped to you.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

Regular Visitor

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7 Messages

@XfinityEmilyB 

Thank you! I have done as you requested. Please let me know if there is anything else needed. 

Regular Visitor

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7 Messages

@XfinityEmilyB 

I did as you suggested but have not received any additional notifications that an order is being processed. Can you let me know how to track the status? Thanks much!

Official Employee

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131 Messages

1 m ago

Hey, @Jbutler333 ! We did get your Direct Message. We will continue there. 

 

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