Regular Visitor
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7 Messages
4k box
Hello, I am an Xfinity X1 customer and just got a 4K TV. I'd like to swap my current X1 box for one that does 4K. How do I do this? I'm unable to do it at the local store. Thanks!
Regular Visitor
•
7 Messages
Hello, I am an Xfinity X1 customer and just got a 4K TV. I'd like to swap my current X1 box for one that does 4K. How do I do this? I'm unable to do it at the local store. Thanks!
Responses
Accepted Solution
XfinityEmilyB
Official Employee
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189 Messages
1 m ago
Thank you for reaching out to our community forum about getting a new 4K cable box, @Jbutler333! I can definitely have a box shipped to you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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XfinityLinda
Official Employee
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131 Messages
1 m ago
Hey, @Jbutler333 ! We did get your Direct Message. We will continue there.
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