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Visitor

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4 Messages

Fri, May 14, 2021 2:33 PM

4K Box

I would like to exchange my current DVR box for one supporting 4K (XG1V4). Can you please assist me with how to do that?

Responses

Official Employee

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191 Messages

1 m ago

Hi, @. We'd be happy to help you with getting a 4K DVR box. Please look at the top right hand corner of the screen, click on the chat icon, search and select Xfinity Support and we can continue from there. Please include your name and address in that message. 

Visitor

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4 Messages

Your instructions are confusing. Search conversations in the chat feature? There are none. Just go to support? 

Not particularly helpful and another example of mediocre customer service.

Official Employee

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191 Messages

I apologize if this isn't clear. Select the chat icon at the top right hand corner. Search for Xfinity Support, select Xfinity Support and then type your message. Does that help? If you are not seeing any of this, make sure you are logged into your account when searching for this. You must be logged in, in order to message us. 

Visitor

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4 Messages

Wow.

OK, I open the chat but where am I searching? Conversations? Or am I just looking for an icon that says "My Xfinity" or "support"?

Visitor

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4 Messages

Should I just call support?

Official Employee

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191 Messages

Do you happen to see the message icon in the top right corner of the page? If so, click on the icon and try clicking on the pen and pad icon in order to bring up the "TO:", and then type in Xfinity Support in order to send my team a private chat message.
We are happy to help you here! If you prefer to call in, that's always an option but is not necessary!

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