Cincyray's profile

New Poster

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5 Messages

Mon, Dec 28, 2020 8:00 AM

4k Box

Will the XG1V4 box work if I have my own router.

Responses

comc25

Regular Contributor

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117 Messages

6 m ago

I’m assuming you mean your own modem. Yes.

For those who still rent their modems, buy your own.

New Poster

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5 Messages

6 m ago

Again Comcast has worst Customer Service they just lie to. I was asking about the 2 4k Boxes they have. You know the free ones that aren't free. I know the Wireless 4k box has to have Comcast gateway. (Rip Off) Then I was told to to go to Comcast Store they will give me the 1xgv2 I think. Anyway the guy said it's not wireless and will work on my setup no extra cost. But get to the store and find put I have to get dvr service for box to work for $15 To $ 20 more a month. Tired of being nicked and dimed to death then lied to.
Rustyben

Expert

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24K Messages

6 m ago


@Cincyray wrote:
Again Comcast has worst Customer Service they just lie to. I was asking about the 2 4k Boxes they have. You know the free ones that aren't free. I know the Wireless 4k box has to have Comcast gateway. (Rip Off) Then I was told to to go to Comcast Store they will give me the 1xgv2 I think. Anyway the guy said it's not wireless and will work on my setup no extra cost. But get to the store and find put I have to get dvr service for box to work for $15 To $ 20 more a month. Tired of being nicked and dimed to death then lied to.

combined your cross posts (removed one). many packages include a regular non-DVR set top box. upgrading to a 4k DVR is just $10. other set top boxes are per box pricing. you can use a modern roku or fire TV device to stream your subscription in the home at no additional charge.

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

The free boxes are Flex (Xi6) for internet only customers. It could be $20 to upgrade, only you and customer service knows what you are upgrading from. Details you never shared

New Poster

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5 Messages

6 m ago

The lady at the store said it could be $20

New Poster

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5 Messages

6 m ago

The lady at the store said it could be $20 They never give straight answer
ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @Cincyray,

Thanks for sharing your experience here on the Forum. I can understand why this would be frustrating for you and would like to offer my assistance. Because we are not sure what equipment you have on your account and what you're currently being billed for, I would need to review your account to give you an accurate quote for adding 2 4K devices. If you still need help, please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

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