4K Box

Last week I ordered the 220+ tv and 600 Mega package and specifically asked if my tv box would be 4k capable and was told it would be. On attempting to see 4K content with the command "Show me 4K content", I discovered that I'd received a V3 box and that it was not 4K capable. The situation sure seems dodgy to me. Has anyone else had the same experience. Note, after asking to show 4K content, forward through the page till you see your tv box version and whether you have HD or 4K signal.