Hipple700's profile

New Poster

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1 Message

Sat, Feb 1, 2020 4:00 PM

4K Box

Last week I ordered the 220+ tv and 600 Mega package and specifically asked if my tv box would be 4k capable and was told it would be. On attempting to see 4K content with the command "Show me 4K content", I discovered that I'd received a V3 box and that it was not 4K capable. The situation sure seems dodgy to me. Has anyone else had the same experience. Note, after asking to show 4K content, forward through the page till you see your tv box version and whether you have HD or 4K signal.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

You can swap it out at your local service center (quickest) or have one sent out to you

Regular Visitor

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2 Messages

24 d ago

Hi,

I had a 4k box sent to me but it was making alot of noise.  A technician came out and swapped out the box, however he gave me a non-4k capapble box and i didnt realize it until now. 

How can I get another 4k box sent to me?  

Official Employee

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243 Messages

Hello and Happy Wednesday, GinPdx! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! Going forward, sorry to hear about the 4K box situation you're having! We can definitely help in setting up a new shipping order to have the correct 4K box sent out to you. To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

(edited)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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