user_m77y9g's profile

Contributor

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46 Messages

Friday, December 8th, 2023 2:00 AM

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4k Box wont turn off?

Had to swap my old 4k box for a new one, and now the box won't turn off? Let me guess it stays on all the time now?

Official Employee

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1.5K Messages

1 year ago

Hello, @khanson3. Thanks for reaching our team on our Forums page regarding the 4K box. You can turn it off by simply by saying "power down" into your Xfinity Voice Remote. Alternatively, you can get your TV Box to automatically power down when it's not in use. Your TV box must be powered on to perform regular functions (such as software updates and DVR recordings). Alternatively, you can turn on Power Saver by following the steps below: 

To turn Power Saver on:

- Navigate to Settings > Device Settings > Power Preferences > Power Saver > ON.
- Once your TV Box is powered down, turn it back on by pressing any button on your remote control.
Note: New X1 TV Box installations will default to Power Saver "On."


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