Bigskyman's profile

Frequent Visitor


6 Messages

Thu, Jun 17, 2021 3:44 AM

4K box swap

I have tried to order 4K boxes via phone customer service and have gone in to the Xfinity store. Neither one has resulted in receiving 4K boxes. I was supposed to receive them via mail which never came and calling customer service said they had them at the store and I went to the store where they said they had no 4K boxes in stock.

Looking for some help to either receive them via mail or reserve one at the Xfinity store so I know when I go there to pick it up they’ll have it.  


Official Employee


138 Messages

1 m ago

Thank you for taking time out of your day to reach out to our forums, @Bigskyman! I recently got a 4K TV and everything looks so much better! I definitely want to make sure you're able to take advantage of the higher definition when watching TV. I'm sorry to hear about the trouble you've had trying to get a new box and I'll stick with you here until we get the equipment you need. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

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