Visitor
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1 Message
4k box stuck at Welcome Screen
Upgraded X1 box to 4k box. Once installed it will not go past the Welcome screen
Visitor
•
1 Message
Upgraded X1 box to 4k box. Once installed it will not go past the Welcome screen
XfinityJon
Official Employee
•
205 Messages
21 days ago
Hey there user_8fr2os. I am glad you were able to upgrade to one of our 4K boxes! After installation, have you done any additional troubleshooting? If so, what steps have been taken so far?
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