2 Messages
4K box needs to be rebooted daily in order for the remote to work ???
Hiya -
Anyone else having this issue and have solved it ?
I've been having this issue for a while but recently it has become a daily occurrence...
I can use my remote to power on the 4k box with no problem.
However, the box does not respond to any of the other buttons ... I press a button and the white light blinks (indicating they are connected I expect ?) but nothing.... the guide won't come up, channel selections don't work etc etc etc...
But, once I unplug the 4k box, plug it back in and then wait for it to start up the remote works just fine...
About ready to throw the box out the window.... (BTW, this is at least the third 4k box I've had... first two were basically doa)
Thanks !!!
EG
Expert
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107.1K Messages
9 months ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the TV help section for assistance.
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BIslander
Problem Solver
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390 Messages
9 months ago
Try turning off HDMI-CEC on the Xfinity box. It's in settings buried under Power Preferences. I had the same problem and that fixed it. It appears a CEC command when the TV or AVR is turned off or switched to a different input may be misinterpreted by the X1.
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XfinityBrianH
Official Employee
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945 Messages
9 months ago
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user_m70zt5
2 Messages
8 months ago
Hey I wanted to respond... the comment from @BIslander did the trick !
My Xfinity box no longer locks up constantly after disabling that HDMI-CEC functionality.
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