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carol601
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Rousing Reactor

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65 Messages

Tue, Jan 28, 2020 2:00 PM

4K BOX INSTALLATION - COMCAST REP PLEASE!

I  just got a new 4K tv and the X1 box I have right now is not capable of giving 4K.  It seems I need the XG1v4 box and the one I have is PX013ANC.  The guy I chatted with, who seemed to be doing three things at once and took forever, says that I have to have a professional come out to get the new box (can't pick it up/switch out at the Xfinity Store) and that there is a ONE TIME CHARGE of $60 to have them come out!!! 

 

Can anyone help me with this, please? That seems like an exorbitant amount just to get a different box from the one I have now.

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carol601

Valued Contributor

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65 Messages

1 y ago

Never mind! I was able to chat again with a different person who told me I did not need a professional installation and is sending me a self install kit. So stupid that the first person just didn't seem to even care to check on what to actually do.

 

Sorry for the topic, seems it was unnecessary.

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