4K BOX INSTALLATION - COMCAST REP PLEASE!
I just got a new 4K tv and the X1 box I have right now is not capable of giving 4K. It seems I need the XG1v4 box and the one I have is PX013ANC. The guy I chatted with, who seemed to be doing three things at once and took forever, says that I have to have a professional come out to get the new box (can't pick it up/switch out at the Xfinity Store) and that there is a ONE TIME CHARGE of $60 to have them come out!!!
Can anyone help me with this, please? That seems like an exorbitant amount just to get a different box from the one I have now.