4k availability and picture quality

Today's English Premier League game between Leicester City & Manchester City shows on the schedule to be available in 4k. Game starts and I select the 4k option. That takes me to a totally different game several weeks ago between two different teams.  Get online with support which was useless because somehow I got billing instead of technical.

Decided to check it one more time and yes now I see the currrent match in 4k HOWEVER there is a big crease running right down the middle of the picture and one horizontal crease running through the right half of the picture. So basically the picture is divided into three parts. Doesn't anyone check this stuff?