4 k set up

I have a new Samsung q 4k that worked fine with my old box. Found out last night during the game it was not set up for 4k with this box as I need a new 4k box. Got the new one fine, hooked it up just like my old box and 4 hours later they are sending a Comcast Tech out as its still not getting a signal or pic and was told they are having trouble with the new 4 k boxes. Is it just me?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Rustyben

Expert

•

24.6K Messages

5 years ago

@shipper50 wrote:

I have a new Samsung q 4k that worked fine with my old box. Found out last night during the game it was not set up for 4k with this box as I need a new 4k box. Got the new one fine, hooked it up just like my old box and 4 hours later they are sending a Comcast Tech out as its still not getting a signal or pic and was told they are having trouble with the new 4 k boxes. Is it just me?

many times the signal level that supports the older legacy DVRs won't give a good enough signal to support the new DVR. easily fixable by a field tech who will isolate low signal and/or high noise problems to only within the home or outside the home or both.

0

X1

shipper50

4 k set up

Rustyben

New to the Community?