Hello @col123 and thank you! I really appreciate you being a member of the Comcast Family! I would be happy to assist you with getting that 4K box for your 4K television. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
Hi, I will be getting a Sony 4K TV- it seems I will need a 4k set top box? If so, how will I obtain it before the new TV arrives?
I have another question: Where can I locate the set top box? Can it be in a cabinet with a wood door front or a glass door front and still receive the RF signal from the remote?
Hi, @user_f5c05e and any others seeking assistance. This thread is 3 months old and is considered a dead thread. Please create a new thread outlining your questions so we can assist you there. This thread will now be closed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasC
Official Employee
•
2.9K Messages
4 years ago
Hello @col123 and thank you! I really appreciate you being a member of the Comcast Family! I would be happy to assist you with getting that 4K box for your 4K television. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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