col123's profile

Regular Visitor

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3 Messages

Wed, Jun 2, 2021 12:24 AM

4 k set top box

I need a 4 k set top box for my 4 k tv. The  xfinity store did not have any

Responses

Official Employee

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376 Messages

4 m ago

Hello @col123 and thank you! I really appreciate you being a member of the Comcast Family! I would be happy to assist you with getting that 4K box for your 4K television. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Visitor

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1 Message

@XfinityThomasC 

Hi, I will be getting a Sony 4K TV- it seems I will need a 4k set top box?  If so, how will I obtain it before the new TV arrives?

I have another question: Where can I locate the set top box?  Can it be in a cabinet with a wood door front or a glass door front and still receive the RF signal from the remote?

Thanks

Larry

Official Employee

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398 Messages

Hi, @user_f5c05e and any others seeking assistance. This thread is 3 months old and is considered a dead thread. Please create a new thread outlining your questions so we can assist you there. This thread will now be closed. 

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