col123's profile

Regular Visitor


3 Messages

Wed, Jun 2, 2021 12:24 AM

4 k set top box

I need a 4 k set top box for my 4 k tv. The  xfinity store did not have any


Official Employee


376 Messages

4 m ago

Hello @col123 and thank you! I really appreciate you being a member of the Comcast Family! I would be happy to assist you with getting that 4K box for your 4K television. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message



1 Message


Hi, I will be getting a Sony 4K TV- it seems I will need a 4k set top box?  If so, how will I obtain it before the new TV arrives?

I have another question: Where can I locate the set top box?  Can it be in a cabinet with a wood door front or a glass door front and still receive the RF signal from the remote?



Official Employee


398 Messages

Hi, @user_f5c05e and any others seeking assistance. This thread is 3 months old and is considered a dead thread. Please create a new thread outlining your questions so we can assist you there. This thread will now be closed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here