Visitor
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1 Message
3rd party apps shutdown and rebook frequently while watching shows
Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV channel I was watching. Also getting intermittent reboots and connection errors unexpectedly.
have been working with a senior tech, but still unable to fix. Am on a totally wireless environment now… from gateway to the tv boxes. Have on the internet that many others are having this issue and have not been able to get it resolved.
What is causing this and what is the fix?
Have been with Comcast for over 25 years, but needless to say, we can’t continue with this and will need to go elsewhere if it can’t be resolved.
XfinityQuemekia
Official Employee
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1.5K Messages
5 months ago
Hello @Bills.nashes1! Thank you so much for your loyalty over the last 25 years. We truly value having you in the Xfinity family, and I am so sorry to hear about the frustration these reboots have caused. It’s definitely not the experience we want for you, especially after all this time. Let's get this figured out together!
If you could send our team a direct message with your full name and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_ggkycz
7 Messages
5 days ago
I can't get the main box to actually load any third party apps for longer than 10 minutes. If it doesn't give me an error message about having problems loading an app, it'll take a good 10 minutes at times just to open the app, then to play any show or movie it's starts buffering almost immediately and kicks me out. I've cleared out the cache, reboot, and refresh and I get the EXACT same result. Calling customer is also a waste of time because they want to redo all the reboot and refresh. For what we pay for cable and wifi, the equipment should work. Unacceptable!!
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user_ggkycz
7 Messages
55 minutes ago
Yes, I do have other boxes but that are not an X1 box and those apps work just fine. It's the cursed X1 box that is the problem.
(edited)
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