3rd Party App

The lag with the main cable box with any 3rd party app is terrible. I’ve reset the box, there are batteries, and everything else.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Oldest First

Selected Oldest First

U

user_50e3b5

Visitor

•

1 Message

4 years ago

I have the same problem. I did a complete reset and I even upgraded my HDMI cable. Still have the same issues. What is the solution?

0

U

user_c69c3b

Visitor

•

3 Messages

4 years ago

No idea. I talked to a customer service person yesterday. They remotely reset my box, had me unplug it and plug it back in, and whatever else. And it’s just as slow if not slower.

3

0

Hello, @user_c69c3b. I am sorry to hear you have been having lag when you are using the 3rd party apps and that signals did not resolve the problem. Are you noticing this when you open the apps, try to view something, or both?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

U

user_c69c3b

Visitor

•

3 Messages

Open the app, scroll through the app, When you try and play something, rewind or fast forward when playing something.

4 years ago

0

CCCam

Retired Employee

•

232 Messages

Have you noticed this on all 3rd party apps or just certain ones?

I no longer work for Comcast.

4 years ago

0

X1

user_c69c3b

3rd Party App

user_50e3b5

user_c69c3b

XfinityRay

user_c69c3b

CCCam

New to the Community?