Visitor
•
1 Message
2nd Cable TV - BAD SIGNAL
Our bedroom cable is showing a pink, split screen with static on one side & an intermittent signal on the other. My laptop works fine using the same HDMI cable & port on the t.v.
In the 18 years we've had comcast, this issue with the coaxial cable entering our room has happened several times before & it's always after a heavy rain/thunderstorm. The cables outside of our house run through puddles & mud.
The customer service people claim there is a signal going to my box, but Comcast is the only device not working. All other devices work fine with the same cables & ports like I mentioned earlier.
XfinityFrank
Official Employee
•
1.3K Messages
2 years ago
Hey there @user_247342 ! Sounds like you've done a lot of troubleshooting already. We can check things out further on our send to see what can be done. Please send us a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get the ball rolling. Thanks!
0
0