Skip to main content
user_lwxl8u
1st Topic
1st Reply

Visitor

 • 

2 Messages

Saturday, March 21st, 2026 12:40 AM

2+ Weeks of Pixelation Now Audio Problems

For 2+ weeks I've had random channels with partial to full pixelation. Just today I'm having audio problems specifically channel 104 at this moment. It is not equipment, cables, wifi or other. I have restarted, recabled and done other measures to verify this. It is the incoming signal causing this. It happens with random live tv signals, streaming and is also happening in a neighboring building building. Yes, I have already done everything suggested to make sure it's not any of my equipment. There is definitely something causing the incoming signal (audio and video) to be interfered with.

Question

 • 

Updated 

2 hours ago

7

1

0

Oldest First
Selected Oldest First
user_lwxl8u

Visitor

 • 

2 Messages

14 hours ago

Pixelation is intermittent. Randomly partial to full screen. Lasts a few seconds but is very distracting. No consistency to it happening. Happens in other nearby buildings so not a limited problem. 

1

0

XfinityDuron

Official Employee

 • 

588 Messages

Hello @user_lwxl8u, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Like

Reply

13 hours ago

0

forum icon

New to the Community?

Start Here