Visitor
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16 Messages
2 cable boxes, status unavailable
I have 5 cable boxes on account. In Xfinity app, 3 of the boxes show 'connected'. However, the other 2 show 'status unavailable'. That has been the case for last 3 months or so. TV works more or less on these "cable box to TV" connections.
Don't know if these 'status unavailable' messages might be impacting intermittent tv issues:
a) screen lag (>30 secs during 6 am - 10 pm day, early morning operates normally) on requesting 'TV guide' or
b) blank TV screen (but comes back in 3-4 minutes).
Specifics:
X1 service and boxes, 5 cable boxes, [[one dvr box]].
Please advise if posting in right forum.
Accepted Solution
XfinitySara
Official Employee
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1.1K Messages
6 months ago
Hello, @fix98! Thank you for creating a post about your Video service concern. I see that we already have some members of the community responding to your other post about the Internet service, so I'll see what we can do to help with the TV Boxes! May I ask what troubleshooting you've attempted so far (i.e. power cycling the equipment, using the Xfinity App to send signals, etc.)?
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