1Pst on main X1 Box (DVR)

Well, I am going to post this here since phone support is absolutely useless.  Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail.

About four days ago, my X1 DVR box died.  Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot".  Tried restarting it several times, no joy. Checked all the connections ... no spitters ... just a Comscope amp/splitter that Comcast installed about three years ago.  The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem.  The Internet is working perfectly.

I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR.  Still no Joy.

Contacted Comcast and went through the entire process again.  Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). 

I received the new box, plugged it in... got the same message but then the box stuck on "1Pst".  Did all of the above again, but no Joy.  I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR.  The new box gets past "boot" but displays "1Pst" message". The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it.  No joy.  Tried different ports on the amp...still no joy.

During this entire time... and even now with everything connected back up... the Internet works great along with the comcast phone service... but no cable.

I am not sure what else to try now.  I figured that if the cable at the street was out, I would not get Internet.  Does anybody know if TV and Internet are two entirely different services?  Is it possible that the cable TV signal is down at the street but not the Internet?

Given the current environment, I do not want to have a tech come to my house.  I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile.  Any advice would be helpful.

If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in.  The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call.  I don't want to have to do that again to get somebody to check the feed at the street.

Thanks in advance for any advice you all might have.