Visitor
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1pst error
We keep getting a 1pst error on the cable box. Internet seems to still be working but the cable box is not. Have started and restarted numerous times, ans have checked all cables and connections. All of that seems fine. Do we need a new box?
XfinityAlyssaA
Official Employee
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2.9K Messages
21 days ago
To help narrow things down, have you also completed the following steps?
Check for service interruptions – Use the Xfinity Status Center to verify whether there are any service interruptions affecting your area.
Run a System Refresh – You can perform a System Refresh using the X1 System Refresh tool or by saying "System Refresh" into your X1 Voice Remote.
Please let us know if you've already tried these steps and whether the 1PST error is still occurring. We'll be happy to continue troubleshooting with you.
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