Stickguy1's profile

Regular Visitor

 • 

3 Messages

Mon, Nov 30, 2020 8:00 AM

0000 displayed on front of box

For the last week, every morning I have to restart the cable box because it is stuck on "pick a language screen" and displays 0000 where the time usually is. The remote works but its like the box is not receiving the signal. After resetting the box, it will work. Sometimes it will last a few hours to half a day. Then it happens again. Tried costumer service 2 times and they never even answer the question. (Its like they have zero clue what I'm asking). The box is going on 5 years old. Is it just a matter of going and getting a new box? Its beyond ridiculous that xfinity is of zero help. Any suggestions are greatly appreciated.

Responses

Accepted Solution

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

6 m ago

I’d swap it out

Regular Visitor

 • 

3 Messages

6 m ago

Thank you. I spoke with someone at comcast a little bit ago. He actually had good information to offer which I was very surprised by. He also said that the box most likely needs to replaced. I will be going to the store to pick up another one on Wednesday. I will update the situation after I get the new box. Thank you again for your answer and time. Much appreciated

Official Employee

 • 

6.7K Messages

5 m ago

Thanks for the quick response here, Stickguy1. We will be waiting and ready to assist you once you get the new box and get it plugged in. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

3 Messages

5 m ago

The new box seems like its working as it should. No issues since Wednesday afternoon. Thank you for time!
Ray

Visitor

 • 

1 Message

2 m ago

I just got new Dvr box a couple of weeks ago and now it is doing this!

unplugged it and it reset all ok but next day did it again. 
Think I need another new box already in two weeks or what is the cause?

Will next new box do this too?

Sparty1966

Frequent Visitor

 • 

24 Messages

2 m ago

New box, but if it is a DVR expect to lose a fair amount of your recordings.  No real way to back them up. 

New to the Community?

Start Here