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Wednesday, August 28th, 2024 2:49 AM

You’re logged in but we are unable to access your account

I’m having trouble signing into my account and my bill is past due 

Official Employee

 • 

1.4K Messages

3 months ago

Thanks for reaching out, user_b8yni3! I'd be more than happy to look into this for you and help in any way I can. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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