Visitor

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3 Messages

Monday, September 22nd, 2025

Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I take:

  1. Login to xfinity.com
  2. Navigate to https://www.xfinity.com/yoursubscriptions
  3. Select "Activate" next to Peacock (where the status is "Activation Required")
  4. Enter the email address associated with my Peacock account
    • This is the same account I was using the day before transferring houses - the avatars and viewer profiles all match
    • There is no other email address associated with Peacock
  5. Enter my password on the following page
  6. Review the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a"

I have tried contacting Peacock customer service and they referred me back to Xfinity. I was able to reactivate Netflix and AppleTV+ just fine, so I don't know what the problem is here. Please assist. 

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Official Employee

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3.3K Messages

1 month ago

Hi there, @user_3f31wm! Thank you for moving with us! I hope you are getting settled in at your new place! When you are logging into your Xfinity account are you still seeing your previous address come up? If you do, you can unlink the address with these instructions, https://www.xfinity.com/support/articles/switching-between-multiple-accounts. From there you would try to activate Peacock again at the link you provided above. Please let me know if this helps. We want to get that working so you can kick back and relax! 

Visitor

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3 Messages

Thank you for the response @XfinityRay - how long is the fix supposed to take? I unlinked all prior accounts so the only account in https://customer.xfinity.com/settings/xid/linked-accounts is my current account then tried again. Then:

  1. Cleared my cache and cookies and tried again.
  2. Used another browser and tried again.
  3. Restarted my computer and tried again. 

Am I being too impatient?

Official Employee

 • 

3.3K Messages

This can take up to 72 hours before the information filters through all of our systems, @user_3f31wm. I appreciate you taking those steps. Do you still see the message that it is linked when you try to activate Peacock? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Yup. On the Xfinity side it still prompts me to activate, but the Peacock side gives the "already linked" error. 

Official Employee

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179 Messages

 

user_3f31wm okie dokie. Let's get some troubleshooting started! Send us a direct message with your full name and full service address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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