your xfinity account is already linked to another peacock account

Hi there, @user_35v27s! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble activating Peacock. Is this a new paid account or is it a free Peacock promotion of some kind?

I have the same issue with my "Get Peacock Premium at no extra cost" offer from xfinity (Platinum member). The Peacock Live chat is pasted below: 

Ram (7/5/2025, 7:37:12 PM): How we can best assist you today? 
null (7/5/2025, 7:38:11 PM): I can't activate my free Peacock subscription through xfinity 
Ram (7/5/2025, 7:38:19 PM): I apologize for the inconvenience. I would be happy to assist you with this. 
Ram (7/5/2025, 7:38:45 PM): Please specify if you are an Xfinity Gig+ Customer or a Platinum and Diamond member so that I can assist you accordingly. 
null (7/5/2025, 7:39:04 PM): Platinum 
Ram (7/5/2025, 7:39:39 PM): Thank you for the information. 
Ram (7/5/2025, 7:39:50 PM): Please visit the below link to redeem the offer. xfinity.com/rewards 
null (7/5/2025, 7:41:22 PM): I've done this, and the message says that I have claimed the offer 
null (7/5/2025, 7:42:04 PM): The issue is with activation 
Ram (7/5/2025, 7:42:13 PM): After that you will receive the email through Xfinity to activate Peacock. 
null (7/5/2025, 7:43:09 PM): I've followed the link to activate Peacock. It says that my account is already linked to xfinity 
Ram (7/5/2025, 7:43:14 PM): Thank you for the information. 
null (7/5/2025, 7:43:22 PM): it will not allow me to activate it 
Ram (7/5/2025, 7:43:53 PM): Please share all the possible email addresses you have so I can locate the account apart from the emails you provided above 
null (7/5/2025, 7:45:27 PM): xxxxxx@comcast.net 
Ram (7/5/2025, 7:46:04 PM): Thank you for the information. 
Ram (7/5/2025, 7:46:55 PM): Just to confirm if you contacted Xfinity regarding the issue. 
null (7/5/2025, 7:47:09 PM): Yes. it's an issue on the Peacock side 
Ram (7/5/2025, 7:47:53 PM): Thank you for informing. 
Ram (7/5/2025, 7:48:20 PM): Thank you for your patience. I would like to escalate this situation for further review. Please keep an eye out for additional emails from the team. 
Ram (7/5/2025, 7:49:39 PM): Is there anything else I can assist you with today? 
null (7/5/2025, 7:50:03 PM): I can't believe that we can't fix this now 
Ram (7/5/2025, 7:50:25 PM): I do apologize and be assured I am forwarding your case to our team to review and they will help you with this. 
Ram (7/5/2025, 7:50:35 PM): Thank you for contacting Peacock Customer Care. Feel free to reach out to us if you have any other concerns. Have a great day! 

I'm having the same issue and cannot use the benefits of the free premium Peacock.  Help!  I cannot seem to get ahold of any Xfinity agent to fix this, as the Bot keeps referring me back to generalized Peacock information.  I need an actual Xfinity agent to fix this because Peacock cannot.