Visitor
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1 Message
your xfinity account is already linked to another peacock account
I am not able to activate my Peacock account due to the following message - your xfinity account is already linked to another peacock account
Visitor
•
1 Message
I am not able to activate my Peacock account due to the following message - your xfinity account is already linked to another peacock account
XfinityFrank
Official Employee
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1.5K Messages
1 month ago
Hi there, @user_35v27s! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble activating Peacock. Is this a new paid account or is it a free Peacock promotion of some kind?
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bcw1212
New Poster
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3 Messages
25 days ago
I have the same issue with my "Get Peacock Premium at no extra cost" offer from xfinity (Platinum member). The Peacock Live chat is pasted below:
Ram (7/5/2025, 7:37:12 PM): How we can best assist you today?
null (7/5/2025, 7:38:11 PM): I can't activate my free Peacock subscription through xfinity
Ram (7/5/2025, 7:38:19 PM): I apologize for the inconvenience. I would be happy to assist you with this.
Ram (7/5/2025, 7:38:45 PM): Please specify if you are an Xfinity Gig+ Customer or a Platinum and Diamond member so that I can assist you accordingly.
null (7/5/2025, 7:39:04 PM): Platinum
Ram (7/5/2025, 7:39:39 PM): Thank you for the information.
Ram (7/5/2025, 7:39:50 PM): Please visit the below link to redeem the offer. xfinity.com/rewards
null (7/5/2025, 7:41:22 PM): I've done this, and the message says that I have claimed the offer
null (7/5/2025, 7:42:04 PM): The issue is with activation
Ram (7/5/2025, 7:42:13 PM): After that you will receive the email through Xfinity to activate Peacock.
null (7/5/2025, 7:43:09 PM): I've followed the link to activate Peacock. It says that my account is already linked to xfinity
Ram (7/5/2025, 7:43:14 PM): Thank you for the information.
null (7/5/2025, 7:43:22 PM): it will not allow me to activate it
Ram (7/5/2025, 7:43:53 PM): Please share all the possible email addresses you have so I can locate the account apart from the emails you provided above
null (7/5/2025, 7:45:27 PM): xxxxxx@comcast.net
Ram (7/5/2025, 7:46:04 PM): Thank you for the information.
Ram (7/5/2025, 7:46:55 PM): Just to confirm if you contacted Xfinity regarding the issue.
null (7/5/2025, 7:47:09 PM): Yes. it's an issue on the Peacock side
Ram (7/5/2025, 7:47:53 PM): Thank you for informing.
Ram (7/5/2025, 7:48:20 PM): Thank you for your patience. I would like to escalate this situation for further review. Please keep an eye out for additional emails from the team.
Ram (7/5/2025, 7:49:39 PM): Is there anything else I can assist you with today?
null (7/5/2025, 7:50:03 PM): I can't believe that we can't fix this now
Ram (7/5/2025, 7:50:25 PM): I do apologize and be assured I am forwarding your case to our team to review and they will help you with this.
Ram (7/5/2025, 7:50:35 PM): Thank you for contacting Peacock Customer Care. Feel free to reach out to us if you have any other concerns. Have a great day!
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