1 Message
You promised to call me and never did
I was on chat line with two different people for over an hour this morning and they finally agreed to set up a phone call with somebody in 3 to 5 minutes and that was seven hours ago. Xfinity [Edited: Language] up and canceled the way I log into my account when I disabled 1/2 of my account… Now, even though I am getting billed, I cannot change anything or go online and login
XfinityTony
Official Employee
•
1.2K Messages
1 month ago
@user_bqkdi4, hello! Thank you for your post. I am sorry to hear about all of the issues you are facing, especially not getting a callback as expected. I can't imagine how frustrating that has been. I am here to help! Please, send a DM to Xfinity Support with your full name and address. I can look over your login info, plan, and more. I'll see you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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