Visitor

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2 Messages

Saturday, August 8th, 2026 8:45 PM

you make it hard to cancel xfinity

tried finding a cancel option within my account, then found there's this nonsense behind the scenes hidden way to try cancelling.

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Official Employee

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497 Messages

50 minutes ago

Hello @user_peo934 and thanks for reaching out on our Xfinity Community forums.  

Our website at https://www.xfinity.com/cancel does outline the correct way to cancel your services.  

As you have already reached out to us in Direct Messages we will continue to work with you there.  

Visitor

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2 Messages

Yea, that website link says CALL TO CANCEL. I'm not looking to cancel via telephone. I want to cancel online. I look forward to our cancellation communication completing successfully in direct messaging. This is a nasty practice xfinity has.

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