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Whackamac
1st Topic

2 Messages

Thursday, November 21st, 2024 6:42 PM

You have to be the worst company I have dealt with

I am a retired IT company owner. Your company has to be the worst I have ever dealt with. I am going to say this. If you want me to pay for your services, you will fix your system so I can pay for your services. I am writing this so I can take this to court if needed. You have been notified.

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27 days ago

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XfinityJoe

Official Employee

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584 Messages

1 month ago

I apologize for the frustration @user_6ew4s4 we would be happy to look into this with you. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

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Whackamac

2 Messages

Why are you giving me options that have already failed? I have called, messaged, DM'ed and your system makes it impossible to get anything other than your automated system. If you push for an agent, it will hang up on you. Lets call the apple an apple and see it for what it really is. Your system is dysfunctional and does not work. Having been in the industry, I personally assume it is intentional. Now that I have this log and all the screen captures and phone recordings, I can use it in court if Xfinity tries anything.

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27 days ago

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XfinityJosephA

Official Employee

 • 

1.5K Messages

Whackamac we are here to help with any account concern, pass along feedback and double-check anything you have experienced. Feel free to post more details here about anything we can assist you with or if you change your mind send a direct message for support anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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