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Whackamac
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Thursday, November 21st, 2024 6:42 PM

You have to be the worst company I have dealt with

I am a retired IT company owner. Your company has to be the worst I have ever dealt with. I am going to say this. If you want me to pay for your services, you will fix your system so I can pay for your services. I am writing this so I can take this to court if needed. You have been notified.

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Updated 

2 months ago

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XfinityJoe

Official Employee

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660 Messages

3 months ago

I apologize for the frustration @user_6ew4s4 we would be happy to look into this with you. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

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Whackamac

2 Messages

Why are you giving me options that have already failed? I have called, messaged, DM'ed and your system makes it impossible to get anything other than your automated system. If you push for an agent, it will hang up on you. Lets call the apple an apple and see it for what it really is. Your system is dysfunctional and does not work. Having been in the industry, I personally assume it is intentional. Now that I have this log and all the screen captures and phone recordings, I can use it in court if Xfinity tries anything.

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3 months ago

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XfinityJosephA

Official Employee

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1.6K Messages

Whackamac we are here to help with any account concern, pass along feedback and double-check anything you have experienced. Feel free to post more details here about anything we can assist you with or if you change your mind send a direct message for support anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

user_858s2g

1 Message

2 months ago

I could not agree more wholeheartedly with Whackamac's assessment of the abysmal quality of Comcast xfinity's online payment system. It is simply INFURIATING to have to deal with. I can pay my ComEd bill just fine - so why can't I pay yours? DO YOU WANT US TO PAY YOU FOR YOUR SERVICES, or DO YOU NOT WANT US TO PAY FOR THEM. MAKE YOUR [Edited: Language] MINDS UP!

(edited)

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XfinityDemitrius

Official Employee

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1.6K Messages

Hey @user_858s2g, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity App and Xfinity online web portal payment issues. I would be more than happy to offer my assistance looking into this further for you.

 

Are you currently receiving any error codes or error messages that take place when making a payment? Could you walk us through your payment making process and let us know in which step you are experiencing issues? We hope to hear from you soon so we can help address and troubleshoot any issues that arise. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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