Regular Visitor
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3 Messages
"You are logged in but we are unable to access your account details."
When I signed into my account, it showed "You are logged in but we are unable to access your account details. Would you like to try again?". It has been a week and It doesn's look like a system issue but a particular problem to my account. Any advise here to resolve the issue?
XfinityJonathan
Official Employee
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839 Messages
3 years ago
@Mastrickland can you private message me your address and we'll take a look at your account? Your issue is different than the one in this thread.
Also for everyone else, please use the megathread, we'll be locking this thread.
Go to Megathread - "You are logged in but we are unable to access your account details"
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huangallan
Visitor
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4 Messages
3 years ago
Hi, I am also experiencing a similar login issue. On the Xfinity MyAccount app, I get the “you are logged in, but we are unable to get your account details” error. On the main Xfinity account, after I login via the pop up browser nothing happens. Please assist!
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Derekh411
Visitor
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3 Messages
3 years ago
Same problem here don’t know what to do
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