Visitor
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Xfinity wrongfully sent me to collections over an account that never existed?
When I was making my move, my landlord accidentally gave me a wrong address that I then used with Xfinity to establish service at a new home. Once I realized this mistake (literally a day later), I contacted Xfinity ASAP and apologized, providing the correct address. They assured me that no equipment was sent out and that they updated the error.
Well long story short, I continued to be billed for this address I've never been to and do not reside at for an account that never even had services sent up. After upwards of 25 different calls and chats with xfinity, they finally closed the account. Then, the texts started coming in about how I need to return my equipment, there was a unpaid balance on my account, etc. I reached out for to them again to see what was up and was told to 'ignore it' because it's just automated. Okay great.
Now today I get that text that I've been sent to collections. Over an account that never existed and never had services there. I'm getting ready to sue xfinity for this never ending nightmare and for fraudulently reporting me to a collections agency.
XfinityArmand
Official Employee
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2.4K Messages
1 month ago
Thank you so much for taking the time to reach out to Xfinity Support @user_lq3qwt! We are so glad to hear from you and want to assist in any way that we can with your billing concerns. No worries! You have reached out to the best team to assist in getting things ironed out for you. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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