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user_11v9o3
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16 Messages

Thursday, April 16th, 2026 6:46 PM

Xfinity will Not Let Me Log In

When I try to log in, I get in, and then click on the Account button.  When I clock on it and clock on Check Email, I always get a Bad Header error, because Xfinity has entered a long string of unnecessary information.

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5 hours ago

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XfinityJustinC

Official Employee

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2.2K Messages

6 hours ago

Hello, @user_11v9o3 thank you for reaching out over Xfinity Forums. I understand the importance of being able to log into your account online to be able to manage through there, and would definitely like to investigate further to help get this resolved. I did have some questions when you have time, that will be helpful while troubleshooting the concern.

- When logging in is this online, through the Xfinity App, or both?
- Have you attempted to log in on different browser or device?
- Have you cleared the cache/history on the device, or attempting to use an incognito browser
- Check to see if you have any extensions that may be causing an issue, and disable those? 

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user_11v9o3

Contributor

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16 Messages

I have deleted the cache and cookies.  I have used another browser, but nothing solves this problem.  This is a new problem.  Whenever, I am asked to Sign In, I do so.  Any time I click on the Account blue button, I then click on Check Email.  I am immediately given a Bad Header message, or in some cases sent back to log-in again.  I checked the log, and I have logged in multiple times, but cannot access the email. There are no new extensions, and all has been working well until this problem.

The bot is illiterate.  It tells me to sign in.  I do so and then ask for help with this problem.  The bot tells me that if I sign in, it can help me with sign-in.  I AM SIGNED IN, I just cannot access email.  I have rebooted the computer, and I have used another browser that I have never used on Xfinity before.  Nothing works!

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6 hours ago

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XfinityJeniece

Official Employee

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3.9K Messages

 

I appreciate you trying all those troubleshooting steps. We would be happy to take a look at this issue on our end. Can you please send us a Direct Message with your full name and your full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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