Visitor

 • 

1 Message

Wednesday, March 18th, 2026 8:40 AM

Closed

Xfinity Support

I have already moved to Japan and cannot receive a callback. I would like to cancel my service.

{edit personal information}

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Official Employee

 • 

3.1K Messages

2 days ago

@user_khdi4w

Thanks for reaching out to us,  you've reached the right team to be able to assist you with making any changes or disconnecting your services.

 

 To get started please send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Official Employee

 • 

2.7K Messages

2 days ago

 

user_khdi4w Thank you for working with our team in our DM's. We hope you have a great rest of your day and please think of us if you move back! 👋

 

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