1 Message
Xfinity Support
We recently moved and we’re given a new Xfinity account number for our new address. However we have not been able to activate our peacock premium that we get from Xfinity diamond rewards. Every time I try and activate it it says that my xfinity account is linked to another peacock account.
XfinityJustinC
Official Employee
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1K Messages
6 days ago
Hello, @user_6c2yh4 thank you for taking time to create a post. I did want to help get the proper expectations set up that there may be delays in responses over Xfinity Forums.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I definitely want to help with the Peacock Premium issue. I hope the move was an easy one, besides this concern. The access will remain as you are still the same customer. Were you able to transfer the same username to your new place and log in successfully to your Xfinity account? I found the steps to link the two accounts if they are separated here https://www.xfinity.com/support/articles/switching-between-multiple-accounts.
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