Xfinity site

How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?

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XfinityKassie

Official Employee

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2.2K Messages

6 days ago

@user_pjvsov Good morning! We appreciate you taking the time to reach out for assistance through our Xfinity Forums Community. That can definitely be frustrating when you are trying to make your payment. I'm here to help you get this ironed out. Are you the Primary user on the account? Can you please share any troubleshooting steps you have already tried as well? This will give me an idea on where to pick up with a solution.

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user_ka63zt

Visitor

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2 Messages

3 days ago

I am moving and trying to set up a new account and keep getting errors all over the place. I can't even tell if my account is set up correctly. One one page it shows me logged in, on another I'm not, and nothing happens when I click Login. I can get to a page with account management links and show as logged in, but then if I click anything it reloads as though I'm logged out. Super frustrating! There's no support link where I can submit a ticket or call, just an AI bot that is completely unhelpful.

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XfinityJeff

Official Employee

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441 Messages

Good morning @user_ka63zt, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity website when trying to set up a move to a new address, but you have reached the right team that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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3 days ago

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user_ka63zt

Visitor

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2 Messages

@XfinityJeff Okay, I will try that.

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3 days ago

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user_pjvsov

Xfinity site

XfinityKassie

user_ka63zt

XfinityJeff

user_ka63zt

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