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MichelleBC
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4 Messages

Thursday, March 23rd, 2023 2:21 PM

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Xfinity Rewards website not loading

When I log into the rewards page it doesn't show me anything. I've tried on different browsers, computers, phones, incognito, in the app...everything. Is there an issue with my account or is there an issue with rewards website?

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1 year ago

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XfinitySara

Official Employee

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1.3K Messages

2 years ago

Hey there, @MichelleBC! Are you still having issues with accessing your Xfinity Rewards? I checked, and am not seeing reports of known issues from that day (or since), but our Digital Care Team is here to help if you're running into further problems!

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MichelleBC

Visitor

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4 Messages

@XfinitySara​ yes still having the issue… the page doesn’t fully load and all it displays is the area that asks if I have a question about xfinity rewards

2 years ago

0

XfinitySara

Official Employee

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1.3K Messages

2 years ago

Good to know, @MichelleBC! You previously mentioned trying different browsers on different computers and phones as well as trying Incognito Mode (which is great, thanks for taking the time to try that!) Have you tried clearing the cache and cookies on the main device you'd like to use for accessing Xfinity Rewards? If not, may we have you try that next?

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MichelleBC

Visitor

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4 Messages

@XfinitySara​ yes I tried that on all devices, still doesn’t work.

2 years ago

0

XfinityAntoine

Official Employee

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1.4K Messages

Okay, there could be an issue with the UserID itself. For that I'd have to take a look at your account. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3efe53

Visitor

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3 Messages

I have the same problem. Fix it comcast.

1 year ago

0

lauracook1114

Visitor

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1 Message

1 year ago

I'm having the same issue across multiple browsers and devices. I will try using the app next, but it seems to be some sort of technical issue that cannot be fixed on my end. I can share pictures if need be.

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user_719c11

1 Message

1 year ago

I am having the same problem. Doesn’t load. Just three dots. 

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XfinityLinda

Official Employee

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1.3K Messages

Hi, @user_719c11! I'm sorry for the trouble with the Xfinity Rewards website. We are happy to help.  Since this is a 4-month-old thread, we ask for you to please create a new thread, so we may assist there. Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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