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user_txvnvk
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Thursday, January 8th, 2026 5:40 PM

Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says:

We can't offer you rewards right now

Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

I have spent hours on the phone, created support tickets, and nothing gets done. This seems like fraud besides being a technical issue. Has anyone else been able to fix this?

Thank you. 

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5 days ago

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XfinityAlfonso

Official Employee

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2.6K Messages

5 months ago

Good morning user_txvnvk thank you so much for taking the time to reach us here via our Xfinity Forums! Have you recently changed addresses when attempting to set up Xfinity Rewards, or recently an administrative change on the account( name change due to marriage/divorce, or other account change of responsibility) These and other factors can contribute to receiving this type of message when enrolling for Xfinity Rewards. Only the Primary account username can enroll in Xfinity Rewards, so please ensure you are logged in under that Primary Xfinity ID. 

 

 

 

Xfinity Rewards — FAQs

 

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user_txvnvk

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2 Messages

5 months ago

I’ve had no changes to my account in 18 years and I’m logged in as the primary user. Please advise.

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XfinityJosephA

Official Employee

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2.3K Messages

 

user_txvnvk feel free to send us a direct message, so we can take a closer look at your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

https://forums.xfinity.com/direct-messaging

 

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5 months ago

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user_o9pz0u

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I also no longer have my Xfinity rewards. Support confirmed my information's correct, nothing's changed on the account and I'm the primary. They recommended I visit a store for help with the app since it doesn't show the Rewards option. I've done all the normal troubleshooting I know to do as a tech support person myself. When I log in online, it shows I'm ineligible. 

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5 months ago

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XfinityVictor

Official Employee

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2.3K Messages

 

user_o9pz0u Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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5 months ago

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user_047qnn

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7 Messages

5 months ago

I'm also unable to enroll in Xfinity rewards. I am the primary account holder. I was able to enroll in military service benefits but I'm getting this message when I tried to enroll in Xfinity rewards. 

We can't offer you rewards right now

Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

Thank you. 

(edited)

1

XfinityRichard

Official Employee

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3.3K Messages

It was a pleasure, @user_txvnvk working with you in private and getting your Xfinity Rewards concerns answered. We do thank you for your time and we do appreciate you and your business!-Richard

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5 months ago

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TiredOfDealingWithYou

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7 Messages

17 days ago

Hello

Same issue here.

"This account isn’t eligible

Only primary account holders are eligible to redeem benefits"

Not able to send a DM either

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XfinityDuron

Official Employee

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815 Messages

Hello there @TiredOfDealingWithYou, what are you trying to redeem that is giving you this issue?

I am an Official Xfinity Employee.
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17 days ago

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TiredOfDealingWithYou

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Redeem? Did you not read the OP's post? Im also not able to access Xfinity Rewards (now Xfinity Member benefits). 

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17 days ago

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XfinityDuron

Official Employee

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815 Messages

Yes, most people are looking to redeem an item in their rewards. Are you looking to redeem an item or are you simply looking to gain access to your rewards account? 

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17 days ago

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TiredOfDealingWithYou

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7 Messages

@XfinityDuron​ [Edited: "Inflammatory"], why waste so many replies on nonsense??! I clearly mentioned Im having the same [Edited: "Profanity"] issue the OP is having! Are you slow or just like to waste time? 

I cannot access the rewards at all. Same as the OP. Read  the [Edited: "Profanity"] thread! is it clear now for you or u will ask another useless redundant follow up question before you request the account number and actually look into the [Edited: "Profanity"] matter? 

(edited)

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17 days ago

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TiredOfDealingWithYou

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7 Messages

Did u remove my comment?

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17 days ago

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