Visitor
•
2 Messages
Xfinity Rewards - Can not sign in because Account Permissions are wrong ('member' instead of 'account owner')
I've always been the only person accessing my Xfinity account, but for some reason my account user permissions are set as Member instead of as the Account Owner. I've talked to support and been assured I'm listed as the account owner in the system, so I can do account change functions over the phone as a workaround if I need to - but I cannot access Xfinity Rewards, and that's a problem since I log into it in order to keep Peacock active.
The phone support channel seems to have no idea how to handle this, so is there someone in support with the ability/knowledge to fix these account permissions? -p
XfinityJorge
Official Employee
•
2.1K Messages
2 years ago
Hello @Pufferish thank you so much for contacting our Xfinity Support Team over our Forums. You came to the right place for help, and we are here to see what is going on with the username and Xfinity Rewards. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
0
0
Pufferish
Visitor
•
2 Messages
2 years ago
I've attempted to connect a chat with you, XfinityJorge, but your username is not showing as a valid user name I can send to (though I am trying to chat with the 'Xfinity Support' ID, if that works). -p
(edited)
1
0