Visitor

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1 Message

Wednesday, December 3rd, 2025 12:50 AM

Xfinity Prepaid Portal has been broken for over a year

ever since i first signed up, I always get a blank page after I login to the prepaid user portal. I have tried clearing my cache/cookies, I've downloaded the app, tried on different devices and nothing gets me past the white page. The url for this page is "https://my.xfinityprepaid.com/en/account-picker" . I cannot set up autopay so I have to manually pay each month using the "skip the login" Litepay option. I recently moved and instead of being able to login to my account and update my address, I had to call and be on the phone for 20 minutes because I can not access my user portal. I wish this would be fixed soon but I have little hope since I've seen users with the same issue as me from as early as 2020. It's obvious this is not a priority for xfinity.

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Official Employee

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2.3K Messages

2 days ago

Hey @user_1l6dig, Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered, but we do not provide any support towards the Xfinity Prepaid Internet service. Our Xfinity Prepaid Internet team can be contacted by calling 1-855-75-PREPAID or 1-855-757-7372.

Visitor

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1 Message

3 hours ago

It’s so annoying like Xfinity can’t fix simple issues like this that has been ongoing over a year and still haven’t fixed it that’s why I’m going to Verizon 

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