Visitor
•
4 Messages
Xfinity mobile not showing after transfer
Hello, I have recently transferred to another unit within my apartment. Yesterday, the phone rept has created a new account for me at the new location and has informed me the transfer is completed on the back end. I have access to the internet on the app, but I still don't have access to the mobile on the new account, and must manually switch back to the old account to view and edit it. Is there a way to move everything to the same place?
My old account number is [Edited: "Personal Information"]
My new account number is [Edited: "Personal Information"]
Thank you in advance,
Bao [Edited: "Personal Information"]
XfinityThomasB
Official Employee
•
2K Messages
3 days ago
Greetings user_49b5a4
Had to already contacted our Xfinity Mobile team about updating the address? Technically they are two separate services, and getting them lined up normally would require making contact with our traditional residential team, and our Xfinity Mobile team. Appreciate you taking the time to loop us in on this! Your satisfaction and confidence is always our top priority. Congrats on the move!
0
0
user_49b5a4
Visitor
•
4 Messages
3 days ago
Thank you,
Yes, I believe I did. I was on the phone yesterday with around 4 agents. The mobile agent assured that it might take some minutes for the app to update and show me the options, but I still have yet to see the change on the UI. Under my account management, I can see 2 accounts being linked together. But functionally wise, the mobile option are still bounded to the old account.
And I have been told this before, but just want to make sure one last time. As things stand, I wouldn’t incur the penalty fee for not having both services at the same time, right? I have 7 mobile lines, and it would be catastrophic if the systems auto imposes the penalty for 7 lines. Sorry for the unneeded anxiety.
2
0