Xfinity Mobile Cannot Find my Account

Xfinity Mobile Cannot Find my Accoun

I have wasted multiple hours over multiple days on the phone with Mobile Support.  3 hours on chat support. Nobody has been able to get this resolved. 

I have 1 Xfinity Mobile lines with iPhones and 1 watch connected. We have been billed on this account for the last 6 months at a much higher rate (not getting $25/line discount) because it was not linked to our internet account. 

I have been told by every rep we have talked to that they cannot provide us with an account number for our Mobile plan and just tell us to create an ID and we can access our account. We know all the correct info and when going to Xfinity.com/getstarted it tells us "The info entered does not match our records".

So the main question is why am I still getting billed for an account that I have no access to, cannot view my bill and also cannot make changes to? I feel like this in some way must be illegal.

I was told my only option may be to port our numbers out to another carrier and then move them back to Xfinity. This is absolutely ridiculous and you guys' should be ashamed of how horrendous your customer service is to even suggest this as an option. My wife's small business runs off of her phone number and this is not an option to possibly lose that number in the process of doing something like this so Xfinity can take the easy way out on a problem that they are unable to handle. 

Please advise how to move forward with this. I will note I expect major compensation provided to me for the 10+ hours already wasted and presumably more to come. This issue needs to be resolved and my time and inconvenience properly rewarded. 

I also expect to be contacted promptly by somebody who is actually able to handle this problem and address my concerns. 

[Edited: "Inflammatory"]