6960298's profile

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Sunday, January 8th, 2023

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Xfinity Login Page Won't Load

Again.   See https://forums.xfinity.com/conversations/signin-and-account-management/xfinity-login-page-wont-load/602db074c5375f08cd2e9f8a.   That issue was closed, but apparently it is back again.

I tried rebooting the modem and my router, but that did not help.  I even did it twice.  I cleared the cookies in the browser.  I restarted the browser.   No help.  This is firefox-esr 102.6.0esr on Devuan Linux, which was working with your site until just a few days ago.  

OBVIOUSLY I can log into THIS help forum; so please, don't duck and weave (your techs have had a habit of this).  I am talking about the actual xfinity web site where I can look at my plan, etc.   In the link above, your tech tells the user to look at a list of solutions to this problem, not even acknowledging the fact that the user had solved their problem already.  And that list did not even address this problem at all, so it was useless and one has to wonder why such a list would be offered given it did not offer a solution to the problem the user was having!

This is a problem with Xfinity's web site, but I am sure you will bot me instead of addressing the issue properly.   It has been a rare instance when xfinity addresses user problems directly without dodging or weaving.   Save the AI for someone who cares.   Thanks.

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