Regular Visitor
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7 Messages
Xfinity Login Page Won't Load
I am unable to open the Xfinity login page when I am connected to the Internet using Xfinity cable internet access. This is true across all devices and browsers. The only way I can load the page and then login is if I connect to the Internet using my phone as a hot spot. When I do that, it works fine. Of course the bot has no idea what I'm talking about so I am unable to explain this on chat or on the phone. Crazy situation.
Accepted Solution
wbornstein
Regular Visitor
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7 Messages
4 years ago
Rebooting the modem seemed to do the trick. Seems like an odd situation. Thanks for your help.
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XfinityJonathan
Official Employee
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839 Messages
4 years ago
Have you tried the steps outlined here?
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HERE-BEFORE-POSTING/td-p/3366881
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