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user_t6evek
1st Topic

3 Messages

Sunday, May 12th, 2024 2:24 AM

Closed

Xfinity immediately signs me out

I’ve cleared my cache cookies and still run into same issue used multiple browsers. Need to make sure I’m not having 2 kits show up or even if they are showing up 

Question

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Updated 

11 months ago

40

2

0

XfinityJeniece

Official Employee

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3K Messages

11 months ago

Hey there, user_t6evek, thanks for reaching out through Xfinity Forums regarding your connection issues. Are you having issues with the website?

 

2

0

user_t6evek

3 Messages

Yes it keeps signing me out immediately after I login 

11 months ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

 

user_t6evek I would be happy to take a look at your username on our end. I definitely want to ensure you are able to access your account. The website is my favorite way to manage all my account needs! You have reached the right place!
 
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

11 months ago

 

user_t6evek Are you having issues with other devices? What device are you using in order to log into the website?

 

1

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user_t6evek

3 Messages

Used my phone and computer 

11 months ago

0

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