Xfinity ignores my marketing preferences

This is what XfinitySupport (seemingly an AI bot) told me after I followed your instructions.  You guys are amazing at giving the run around.

Thank you for confirming. As a reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. Please create a public post in the appropriate board. If an Official Employee needs to work with you via DM, they will invite you. Please, use these links to learn more about appropriate usage of the Xfinity Community Forums: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236 We will provide assistance this one time, so please provide your full name and address.

@user_beca03

Thanks for adding the post,  the reason why you got that message is because the chat you came through wasn't linked to your original post. Since we already have you in the direct messaging let's continue the conversation there as we look forward from hearing from you

I received two more spam marketing emails from your company tonight.

@user_beca03​ 

Please continue this in your direct message.

Thanks!