Xfinity ID

Trying to make a new ID and it’s saying error.. I don’t have the internet no more but still have mobile. Trying to get it figured out so it’s easier to pay my mobile bill

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XfinityJorge

Official Employee

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3.3K Messages

2 hours ago

user_0wx7de Hi there! Thanks for using our Forums to contact us and we are happy to work together. Have you attempted to clear the cookies and cache on the device you are getting the error? Having access to the Mobile account through the app is important and we are here to assist.

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user_0wx7de

Visitor

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4 Messages

I’m not sure how to clear the cookies and cache on the my phone for the app..

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1 hour ago

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XfinityJorge

Official Employee

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3.3K Messages

Have you attempted to do this through a computer or internet browser? If you are having trouble on the app you can first try uninstalling it and redownloading it. Let us know if that helped.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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user_0wx7de

Visitor

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4 Messages

That didn’t work either it’s saying I have to call to be able to make a new ID

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54 minutes ago

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XfinityJorge

Official Employee

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3.3K Messages

Do you have access to a laptop to try this out? If not we are happy to work with you to see if we can make this a little easier.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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48 minutes ago

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user_0wx7de

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4 Messages

No I do not have access to a laptop

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35 minutes ago

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user_0wx7de

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