Xfinity home app

Hello, @user_a39d54! Thanks for visiting the Xfinity Community Forum with your Xfinity Home app concerns. I'm sorry to hear about the trouble you're having with accessing your home security system through the app, and I'd love to see what we can do to help! Our team is great to work with because we'll always work hard to review and resolve things as quickly as possible. To clarify, when did you lose access or in what way is there an issue? For example, please provide details around what you see and/or what happens when you try to access your Home Security service through our Home app. I'll see what I can do to help!

About three weeks ago I tried to access the Xfinity home app but it would not allow me to do so 

I was automatically sent to the Xfinity app to self monitor 

I am paying for professional monitoring