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user_0d8h34
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Tuesday, November 11th, 2025 4:53 PM

Xfinity Account & User Id

Aloha! Xfinity had a Wi-FI On Demand system in 2017 to about 2020 when I stopped using it. Around 2019, I created an account for that with my user name as [Edited: "Personal Information"] and the associated E-Mail address as [Edited: "Personal Information"] for two, free, one-hour passes per month. I don't remember which street address I used and I don't think Xfinity was requiring a street address for the two, free, one-hour passes. Currently, I don't have a traditional street address such as an apartment, house, or even just a room for rent in a house. I buy Xfinity Now Wi-FI Passes with my billing address as None or No Address because I can't use the address on my Florida Id card for anything internet related. The person who is letting me use his address for my Florida Id card told me that he does not want any issues or problems with something internet related.

I don't have an Xfinity Mobile or Xfinity Internet subscription account because it is too involved for me.

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20 days ago

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XfinityPeterH

Official Employee

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2.5K Messages

21 days ago

@user_0d8h34 For Wi-Fi pass concerns/issues, you would have to use the Xfinity online chat function, or a customer support phone number would have been provided at the bottom of the receipt from your original confirmation email. 

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user_0d8h34

Visitor

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6 Messages

Yes, but what I really want to know is if I can somehow delete this XFY-Wi-FI-OD account user name Id because it is confusing me with having an Xfinity Mobile or Xfinity Internet account. I received a voice mail message in the TextMe app that I use only for my Amazon Fire tablet. It was from a young adult woman's voice who says that I have an option to get 50% off for my Xfinity Mobile or Xfinity Internet subscription. I texted the number to write that I don't have an Xfinity subscription of any sort and my account user name Id is outdated from years ago in 2017 when I first created it with [Edited: "Personal Information"] to get the free, two-hour passes per month or the one-hour pass that was available in 2017. 

(edited)

I don't have an Xfinity Mobile or Xfinity Internet subscription account because it is too involved for me.

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20 days ago

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XfinityAmira

Official Employee

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4.5K Messages

@user_0d8h34, We would still ask that you contact the Xfinity online chat or contact the support phone number listed at the bottom of your original receipt for assistance with this. I do apologize that we could not be of more support with this. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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20 days ago

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