Visitor

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Monday, June 29th, 2026 2:13 AM

Without Cable Service for 6 Days [Edited]

Been without cable service for 6 days. Saw an advisory that their would be a disruption on June 26th and "sorry for the inconvenience". Well, this is more than an inconvenience but major failure on your part that you need to remedy immediately and compensate for lost service. Expect your remedy immediately. 

[Title Edited: "Personal Information"]

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Expert

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34.5K Messages

19 hours ago

@user_ro8yr3 

Been without cable service for 6 days. Saw an advisory that their would be a disruption on June 26th and "sorry for the inconvenience". Well, this is more than an inconvenience but major failure on your part that you need to remedy immediately and compensate for lost service. Expect your remedy immediately. 

Have you unplugged your gateway and plugged it back in after 30 seconds?

Official Employee

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2.3K Messages

2 hours ago

 

user_ro8yr3 Thanks for reaching out with your concerns. Xfinity customers can request credits for services interruptions at the following link https://www.xfinity.com/support/articles/credit-xfinity-assistant.

 

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