1 Message
Will not allow me to log in to Wi-Fi hotpsot
I recently signed up for Xfinity, and made a username, but it won't let me use my credentials to log into the hotspot. I have not received my equipment yet, but was under the impression it should still let me log into a hotspot. It keeps saying "your Xfinity internet service is not active"
XfinityArmand
Official Employee
•
1.9K Messages
1 year ago
Hi there @user_39rdpe! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns. We are so glad to hear from you and want to help in any way that we can to get things back on track for you. Please feel free to shoot us a private message detailing your issues so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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